Questions are part
of good care.

You can request a particular doctor when making your appointment. Appointment options will depend on the doctor's schedule and the type of care you require.

Please bring any information relevant to your care, such as identification, current medication details, referral information and medical documents you have been asked to provide. If you are unsure what is needed, contact our team before your visit.

Availability without an appointment can vary depending on the service you need. For non-emergency care, we recommend contacting Horizon Care before travelling so our team can advise you.

Fees can vary depending on the consultation, investigation or treatment required. Please contact our team for information relevant to the care you are considering.

Insurance arrangements and levels of cover depend on your individual policy. We recommend checking with your insurer and contacting Horizon Care before treatment so any necessary information can be clarified.

Your level of cover is determined by your insurance provider and policy. Your insurer should be able to confirm benefits, exclusions, authorisation requirements and any amount you may need to pay yourself.

Visiting arrangements can vary depending on the patient, clinical area and circumstances. Please check the latest visiting information or contact the hospital before your visit if you need confirmation.

Hospital admission is normally arranged according to your clinical needs and treatment plan. If an admission or overnight stay is required, the care team will explain the next steps and any preparation required.

If you have mobility, communication or other accessibility requirements, please let our team know when arranging your visit so we can discuss the support you may need.

We recommend checking your appointment details, arrival time and any preparation instructions before travelling. If you need help with directions, accessibility or other arrangements, contact our team in advance.

Horizon Care provides a range of medical services designed to support patients through assessment, diagnosis, treatment and continuing care. Visit our Services page to explore the current areas of care.

You do not need to work this out alone. Tell our care team about the support you are looking for and they can help guide you towards an appropriate service or medical professional.

Please contact Horizon Care for guidance on requesting access to your medical information. Our team can explain the appropriate process and any information needed to verify your request.

We welcome feedback about your experience. You can contact Horizon Care directly and our team will guide you to the appropriate channel for comments, compliments or concerns.

If you have a concern about your experience or care, please contact Horizon Care. We will explain the appropriate complaints process and how your concern can be reviewed.

If you or someone else is seriously ill, injured or experiencing a life-threatening medical emergency in the UK, call 999 or 112 for emergency assistance. Do not delay emergency care while waiting for a response from the hospital website.